SoLink IP-PBX Features

allow the PBX system to be partitioned into multiple, independent PBX'es. This can be particularly useful for companies with many independant subsidiaries or service providers to offer hosted IP-PBX (or IP-centrex) service. An optional expiry date may be specified for a tenant.

An automated receceptist that allows callers to be automatically transferred to an extension without the intervention of an operator. Many AAs will also offer a simple menu system ("for sales, press 1, for service, press 2, etc.). An auto attendant may also allow a caller to reach a live operator by dialing a number, for example '0'. Different greetings and menu options may be offered during office hour, non-office hour, and holiday.

the receptist(s) that will handle general enquiries and route the call to the desired extension. If the primary operator does not answer the call, system will ring the backup operator(s).

Public extensions can be accessed directly by outside callers, while private extensions (e.g. conference room, pantry, etc) are for internal use only.
Coverage path allows the system to ring another extension or extension group simultaneously (while ringing the extension) or as a backup (if the extension cannot be reached). This can be useful for a boss-secretary scenerio.

a group of related user extensions representing a team, department, etc. Calls to the group may be routed to all members simultaneously or in a round-robin manner.
The team supervisor may monitor the calls made by the team members on a real-time basis.

allow callers to leave a voice message to the desired party when he is not available. The voice message may also be forwarded to the extension owner's email account where message can be opened and listened to on a PC - as well as stored and managed.

user may send a fax document via the user web panel. The fax spooler will attempt to send the fax document with retry (usually up to 3 times).

a received fax may be stored in a fax mailbox. The mailbox owner may check for fax messages via the user web.

forward incoming faxes to a certain email address.

transfer a call to another party. Both blind transfer and attended transfer are supported.

allow one to pick up a call from any ringing phone that belongs to a certain call group

allow one to pick up a call at a specific extension

put the caller on hold in a waiting area so that any other user can pick up the call

drop callers with a specific caller ID. The caller ID may be specified based on trunk type (i.e. PSTN, SIP, IAX, or ALL).

allow a user extension to broadcast an announcement to a group of users

allow a user to call in from outside to obtain an "internal" system dialtone and dial calls as if from one of the extensions attached to the PBX (upon authentication). This feature can be particularly useful for employees to place long distance calls to customers while they are out of the office or in a hotel.

play recorded music (or advertisement) to the caller on-hold

allow 3 or more parties to be placed into a conference call

allow participants to call into a conference room to join a meeting. Three types of conference rooms are supported - General Meeting, Formal Meeting with Chairman, and Seminar/Announcement. For General Meeting conference room, the conference would begin as soon as any participants have gained access to the conference room. For Formal Meeting with Chairman, the conference will begin only when the chairman enters the conference room. For Seminar/Announcement conference room, only the chairman can speak to the conference, all users can only listen to the seminar or announcement.

route incoming call to an available agent based on certain routing algorithm. For the case of skills-based-routing, the call will be routed to the agent with the best-matched skill set. If no agent is available to take the call, the call will be queued in the call queue. ACD is typically used in a call center environment.

allows all calls for a certain extension be recorded

forward all incoming calls to a certain phone number or extension under difference circumstances.

send all incoming calls to voice mail directly without ringing the phone

virtual extensions that are reachable only by making an outbound call to the user's defined PSTN or VOIP phone number.

directory that shows all public extensions in a glance from the web

allow a user extension to request a call-back to a certain phone number from the web, thus allowing the user to obtain an "internal" system dialtone and dial calls as if from one of the extensions attached to the PBX (upon authentication). This feature can be particular useful for employees to place long distance calls to customers while they are at overseas.

Besides the main SIP device, an auxiliary device may be used for softphone, and a web phone may be used for user web panel. Note that the auxiliary and web phone will only receive incoming call directed to the extension specifically.

support outbound calls through traditional telephone lines or IP-based service provider

ability to route a call to different service provider(s) based on the dialing prefix. Up to three service providers (in order of priority) may be specified for each dialing prefix. If calls through the primary provider fails, it will automatically re-route the call to the secondary providers, and so on.

restrict some users from calling certain destinations. For example, regular staff may call local phone numbers only while managers may call international numbers.

ability for callers to navigate through menus using a phone keypad

interconnect two or more IP-PBX'es in order to facilitate the inter-PBX dialing.

user can select the prefered language of his choice.

ability to send or receive faxes through an IP-based network.

automatically call a list of phone numbers perform various activities such as playing an announcement, connect to an agent, or other IVRS. This is mostly used by telemarketing companies.

provide detailed call logs and call summary report for call accounting or audit purpose.

provide detail logs pertaining to call queue activities.

provide detail logs pertaining to send fax activities. The user may also cancel any pending fax jobs.

All external incoming and outgoing calls with be routed via SoLink Retail Calling system, which will provide call accounting and billing functions. SoLink Retail Calling System may be installed on the same server or on a standalone server.

the adminstrator may use a web browser to perform various configurations (i.e. set up user extensions, dial plans, call queues, etc), administration (i.e. monitor extension status, restart system, etc), and reporting (i.e. call logs, call summary reports, ACD reports, etc) activities.

individual users may use the web browser to check voice mails, set up call forwarding options, review call logs and recordings, request call-back to his phone, etc.

individual conference room owner may use the web browser to configure and monitor his conference room, mute/unmute/drop a participant, etc.

a windows-based software that provides incoming call notification with screen pops (i.e. windows balloon message, pop-up message box, or user-defined web panel). This utility can be particularly useful for call center use.

support incoming and outgoing calls from/to Skype using Skype SIP Connect

support secured RTP protocol for protecting voice over IP communcation

allows the device to make a secure connection to a server so that all communications can be encrypted.

A service plan defines the number of extension, voicemail, meetme conference room, call queue, call agent, and the storage (for call recording, voicemail, and voice prompts) that the subscription owner is entitled to. Two types of plan are supported - core plan and optional plan. A tenant may subscribe to one core plan and multiple optional plan(s).

The service plan may be charged on a monthly or annual basis.

If the tenant administrator selects the auto-renewal option, an email would be sent to the tenant administrator upon the completion of auto-renewal process.

An email would be sent to the tenant owner when there are insufficient fund in the tenant account for auto-renewal.

The tenant owner may opt to refill his credit via Paypal using the primary currency or a secondary currency. Up to 3 secondary currencies may be defined.